Enterprise Billing Support

General Information



Please create an Adjustment Case directly in Salesforce under the Enterprise Billing Support Case Type?
General Information


Remit To changes can only be done for National accounts

Salesforce Consolidation is only available for National

Statement Consolidation is only available for National

Administrative ICB Request is only available for National

Generate Excel Bill is only available for National

OTE Billing Specialty Needs is only available for National



Submitter Information




Please provide your Charter email address to receive Case updates (Please do not enter a DL) 
Administrative ICB Request


OTE Billing Specialty Needs


Statement Consolidation











Customers might experience a change in Bill Day that will create pro-rated charges on their next invoice

Salesforce Consolidation




Account numbers will not change, however, customers might experience a change in Bill Day that will create pro-rated charges on their next invoice






Account numbers will not change, however, customers might experience a change in Bill Day that will create pro-rated charges on their next invoice



Change Remit To


Balance Transfer


Please send request to Cash Management (view document below)
Client Services & Enterprise Receivable Management (ERM) OLA


Balance transfers request must be on existing active accounts


Client Services does not move funds when there is an open work order that affects the account balances
Balance Transfer Details



Transfer FROM


Transfer TO



**NOTE: If multiple accounts are impacted, please attach the Multiple Account Balance Transfer spreadsheet with the following information:
  • Transfer To Account Name and Account Number
  • Transfer From Account Name and Account Number
  • Reason for Balance Transfer
  • Effective Date of Change
  • Amount per site.
Bill Cycle Change



Post Migration Billing Issues





Customer Impacting




Customer Type Changes



Contract Deal Review



Manual Statement




Manual Statement is only available in PDF format




Generate Excel Bill




Account is available on SpectrumEnterprise.net client portal.   The customer has to set up se.net in order to access their bills online.  Please refer to this CoPilot article for assistance in accessing se.net.




Valid for prior periods, only if excel ebill was activated
Reconciliation Requests


Contract Closeout/Reconciliation


**NOTE - Please attach Contract **
Transaction Report Requests

**NOTE: Transaction Reports are only available for ICOMS

Hierarchy Change/National Service Account Move 





Portal Invoicing


Fallout Cleanup

Incorrect Rate/Quantity






SR Active to Order



Invoice Presentation Change



Statement Bill to Address Change


ETF Removal


Tax Exemption


Change of Ownership/Name Change




Service Location Name/End User ID Modification




Update Circuit ID in National Biller




Attachments

Edit section title

*Note: If you need immediate assistance or for an escalation, please email DL-Enterprise-Billing-Support-Leadership@charter.com